Q: If I create my own unique variables do they get created in a table in the DB somewhere? A: Yes.Q: Am I correct in thinking that the custom form is just a means to populate a ticket with information in a known format?A: Yes. We often use custom fields to get more information on an issue based on the help topic the user picks. Example: If they choose Help Topic: Printers, we ask for the Make, Model, and Location of the printer.