Hi Sosamv,This is idea for what I need, however, we have come across one small issue, which I am hoping you can help with;If largest help topic has 3 levels, and the help topic chosen by the user has the maximum 3 levels then all works well, however if the topic has only 2 levels, we cannot raise a ticket as there unselected dropdowns (which have no options), it tells us that a required option is missing.Can you help?Cheers,Will