osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I am just playing with getting the API system setup to accept tickets from a customer html form but coming across an error.
Unable to create ticket: API key not authorized
I have created three API keys and put them into the ost-api-example.php file.
1. For IP address of the external IP of the browser running the script (via whatismyipaddress.com)
2. For the webserver IP address (by pinigng helpdesk.myosticketdomain.com)
3. For the loopback 127.0.0.1
But none of these work, can anyone shed any light on the error I am getting. I am not sure if the issue is the IP address tied to the API key or if there is something untoward going on with the API key I am submitting.
Thanks in advance for your help.