osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Cannot fetch emails to open tickets
I am just setting up OsTicket 1.9.3 on our Plesk and I am having issues with fetching the emails. I have gone through all the settings and everything looks as it should be. Outgoing emails are not havign an issue and I can open tickets by sending out. But if you email are system email address then this does NOT open a ticket like it should. Maybe I am missing something very basic but all the settings look correct from my previous experience with OsTicket 1.6. The emails are definitely reaching our server but not getting sucked into OsTicket.
Any ideas would be much appreciated and I will also provide any more information that is required?
New to the forum so please go easy! :)