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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Upgrading from 1.9.2 to 1.9.3

Helloo Guys,

Can anyone suggest me how can i upgarde osticket 1.9.2 to 1.9.3



  • edited August 2014
    On my end, I'm using "Softaculous" in a cpanel account, it's very easy to upgrade via Softaculous.

    I hope this helps. If you need more help, let us know about your specific environment.
  • 1. Make a backup/copy of your osTicket directory and mysql database
    2. Set Helpdesk to "offline" in Admin Panel -> System -> Helpdesk Status
    3. Download osTicket 1.9.3 from
    4. Extract the downloaded file locally and copy the content from the "upload" folder to your osTicket directory (replacing all existing files) and make sure that the file rights / permissons are correct afterwards
    5. Go to the Admin Panel, re-enable the Helpdesk (Admin Panel -> System -> Helpdesk Status -> Online)
    6. Do some basic tests! Create new ticket, reply to the test ticket etc.
  • This is a dated article but generally still accurate.
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