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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Merge Tickets

Many of our customers send tickets with the same subject, this I would like to merge. Is this going to be possible in the future?
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Comments

  • +1.  This would be VERY helpful.  Customers often create new ones when they should be updating current ones. Sometimes the new ticket summary (email subject) is "Never mind" or "It's fixed". :(

    Jack
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