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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

FAQ on department

In the faq we store information about customers, but not all information is provided for each department.
Is it possible to level faq?


  • I'm sorry but I have no idea what you are trying to ask.
    Please try asking your question in a different way.
    You may want to include a screen shot or mock up.
  • Hi ntozier,

    I think he means to make portions of the FAQ only visible for some departments and not for all of them.
    This is asked by more people before, also by me :-)

    Cheers, Eric
  • Search is your friend.
    No you cannot achieve this using the ui currently.
    I do not believe that as described in this post is even being considered as a feature.
  • This would be a helpful feature, I am having the same issue, we have a full service customer service department to handle business related tickets, and we have a full service internal IT department to support our operations.  It would be nice, since our customers have no use for the knowledge base but our techs do for internal troubleshooting that an agent in another department does not need to see.
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