osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Canned responses for agents on new tickets arrival?
my colleagues asked if it's possible to send a special mail for specific forms to the agents, so that they get all info from the form (via the variables) in the mail which would be helpful especially when they are "on the go / move" and not at the office.
For the end users this is possible using the forms (variables), ticket filters and a canned response.
But for the agents there seems to be no possibility to get that info - or do I miss that?
So, would be great to have that feature (: