hi please help check the issue, i am using v1.9.3 and after upgrade i have started getting multiple tickets for the same email.this does not happen will all the emails, only with some emails, please reffer to the attached snapshot and suggest
emails are coming via POP and a copy reside on the server for 2 days. the setup was same even with earlier version. however issue started only with v.1.9.3
Do you have multiple vesions of osticket installed and a cron for both? so its polling and creating tickets?
its just one installation, i will check cron job again and will update.
Still same situation,i had both cron job along with Auto cron enabled, now i have system cron JOB disabled. now intensity of repetition is less however still it exists.
Do you have shared mail boxes and or morte then one email setup that is checking emails?Are you deleting emails after checking? Admin panel -> Emails -> your system email -> Fetched Emails radial selection
i am not deleting tickets after fetching , and this is there from the beginning. starting version 1.8x. it was all good untill moving to v1.9.3. it is just one email id which is being fetched. could it be something to do with email server settings.multiple instances of the same email message are being created.on second though if message id is same then it should append to the same ticket. but instead it is creating a new ticket. this what i feel means that ticket creation function is either ignoring the message id for fresh mail creation or the function in being called more that once at almost the same time so that it could not search existence of the already available message id from the database.
Or there is a problem with the emails headers and its getting parsed as a new email because of a problem with that one email? Try removing or moving that email to a sub folder and see what happens?
well these emails are from difference sources i could not find anything common among these
I'm not sure what the problem is then. I would recommend deleting emails after fetch, or at least moving them into a separate folder.
sure!!, thanks , i though of trying a fresh install after backup. or wait for 1.9.4 to come :), thanks you!!