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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Java/JQuery Error On Open New Ticket Page

Hi, on my browser i see this error when i go to create a new ticket.  Can anyone help me with what it means and possibly how to fix it please?  I'm on v1.9.3., so i assume the 1.8.3. was just named from a previous release.

Java error
object doesn't support this property or method
Code 0:
line: 2, Char: 14538



  • edited August 2014
    jquery is a 3rd party script used to power the ajax requests.  It's from  I'm not sure why you are getting that error though.

    Check your php error logs?
  • Screenshots of error and console output / stack-trace would help as well. 

    In chrome push F12 and see what the "console" says at the bottom. 
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