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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Internal Notes Alert to all collaborators

Hi all, 
 I've setup an OS Ticket system and it works well. ? But my colleges want to received internal notes alerts to all collaborators. I enabled New Internal Note Alert in settings but it seems like it only send to ticket assigned person. I would like to know is there any ways to send internal alert notes to all collaborators?



  • Collaborators are not staff.
    Internal notes are for staff.
  • ntozier is correct.

    Internal notes (and their alert mails) are only for Agents or Teams assigned to a ticket.
    Users (the owner of a ticket AND the collaborating persons of the ticket) should not see the internal notes that the agents made.
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