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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

New ticket autoresponder

I have osTicket 1.9.3 installed.
my outgoing email seems to be working when I update a ticket but I was wondering if there is a way to send an email confirmation to someone who submits a ticket?
for example.
a user/customer opens a new ticket.
they get an autoresponse confirming that their message was received, gives them their ticket number, tells them what their SLA is and when they should expect a response.

if this is already a feature it doesn't seem to be working for me.

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