osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Is it possible for OS Ticket to log the IP under a field that only tech's could see? We have a system that automatically logs the current IP of the machine submitting the tech ticket and lets us log in via ARD into that machine easily. It would preferably be internal staff only but is not necessary. Would it also be possible to grab the IP of the submitter every time they make a change to the ticket?