All,Am I barking up the wrong tree here?I've installed the basics of osticket (v1.9.3 (bba9ccc)) on to my local pc so that I can get use to the look, feel and test it.It would be used as a helpdesk system for my windows users, they may eventually access it from outside the domain i.e. mobile devices with/without VPN.We run a MS windows domain with Active Directory.I've installed the following plugin - LDAP Authentication and Lookup - and it's enabled.I've added:A default domainA ldap serverA search userA search baseA LDAP schemaI've ticket the box enabling Staff AuthenticationOST tells me LDAP configuration updated successfully.How can I tell if it's actually configured correctly and working?If I go to the Staff Menu>Staff Member, should it be prepopulated with my AD end users?Or do I have to do something to manually import them, does it keep the staff list up to date i.e. leavers/new starters/AD department changes?Can they be added without a welcome email? I don't want 700 welcome emails going out from a test system.If I get all the staff members listed in the above, how is a new ticket created? Does OST recognise that the user is within the domain and prepopulate any fields i.e. name, email, phone from AD or do they have to log into the system.I've certain gone over this and other posts, yet I'm expecting to see/do more.http://forum.osticket.com/d/discussion//how-to-configure-the-ldap-authentication-and-lookup-pluginThanksA