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Customizing Email Templates / add custom logo
Can someone tell me how to include a custom logo on an OSTicket 1.8 Email Template? I'd like to add my IT dept's logo on emails :).
Also, if there a way to include the customer's original message on the auto-reply when ticket is created via email? For example, if a customer sent an email our dept email address in OSTicket (firstname.lastname@example.org) with body of "My computer won't start, it worked last week." I want that message to be included on the auto-reply the customer sent from OSTicket for the generated ticket. Right now the auto-reply from OSTicket looks like this...
We received your request and assigned ticket #509416
Subject: test Computer not working
Submitted: 08/29/2014 11:50 am
A representative will follow-up with you as soon as possible. You can view
this ticket's progress online."
Basically right after the "Submitted:..." line I want to include the customer's message saying..
"My computer won't start, it worked last week."