I tried doing the HTML mod and wasn't 100% sure about the way it was working.
So i reverted back to a backup of osticket befoire i did the mod but now our E-mails are not formatting correctly. This is what i get when i E-mail the support address
-- do not edit --Neil Harding,A request for support has been created and assigned ticket #148526. A representative will follow-up with you as soon as possible.You can view this ticket's progress online here: URL.php?e=Email and Ticket.If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.Support Dept
This should be more spaced out like
-- do not edit --
Neil Harding,
A request for support has been created and assigned ticket #148526.
A representative will follow-up with you as soon as possible.You can view this ticket's progress online here: URL.php?e=Email and Ticket.If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.Support Dept
Please help me fix :)