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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to Add a collaborator Client Side

Hello.

How to add a collaborator client side when client open new ticket ?


Thanks

Comments


  • Q: Is it possible to add a collaborator when a ticket is created via the web interface (client side)?
    A: NO, currently adding a collaborator from the users portal is not possible.

    Q: Is it possible to add a collaborator when a ticket is created via an email to the ticket system?
    A: YES, adding a collaborator by an emailed ticket is possible. Just add the collaborator(s) to the CC field of the email.
  • Q: Is it possible to add a collaborator when a ticket is created via the web interface (client side)? A: NO, currently adding a collaborator from the users portal is not possible. Q: Is it possible to add a collaborator when a ticket is created via an email to the ticket system? A: YES, adding a collaborator by an emailed ticket is possible. Just add the collaborator(s) to the CC field of the email.
    Why, No Possible ?
  • Because the developers did not yet implement that feature ;)
  • may i know..what mean by created new ticket via an email?
  • @Warry this thread is from 2014, if you have a question please start your own thread.

    He means:
    Send an email to a specific email addresss (which osTicket is configured to get email from), run cron, osTicket picks up the email and makes it into a ticket.

    Closing ancient thread.
This discussion has been closed.