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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

reporting

Hi, 

I would like to see the reporting side of osticket expanded a little further - some ideas would be: 

"Priority" based Report:
I would like to see a detailed report that you can enter a "From" and "To" Date, which reports on Priorities by Staff member over a that period.  For example, this would help us to report on the number of emergency calls we have, broken down by who has responded to them -this would also include the 'subject' of those calls rather than ticket thread details.    

Tickets By Help Topic:
To see a quantity of tickets broken down by help topic - this displays the help topics most frequently requiring support.

Tickets By End-User, Help Topic
To see a quantity of tickets broken down by end-users and the help topic - this may help identify areas in which a user needs further training.

Comments

  • edited September 2014
    Add my vote.  There's plenty that I like about osTicket, but its analytics are lacking.  The RT (Request Tracker) system is a comparable tool, and it offers advanced queries that can be bookmarked--the equivalent of reports.

    Jack
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