Hi, I see this in the forum as resolved but did not offer any answer to the problem apart from checking permissions.Clients are sent an email with a link:--------------------------------------------------------------------Hi Stuart,We've created an account for you at our help desk at http://support.mydomain.comPlease follow the link below to confirm your account and gain access to your tickets.http://support.mydomain.com/pwreset.php?token=PkmVC8m7bHmiYbiDQmJzEhQlCfF1mPIZACHBkoBQHRPzbAwDYour friendly Customer Support System --------------------------------------------------------------------However clicking on the link, the client then ends up on the default support page, their account remains un-authenticated.I have installed on Ubuntu 12.04/Apache2 with latest MySQL & PHP.Any ideas ?