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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Kill the upgrade

I previously tried to upgrade from 1.7.x to 1.9.3 but I could not open old tickets in 1.9.3, only ones I created. I only made one change (require phone number) and it pulled PHP errors: call to a member functiongetPhoneNumber() on a non object in c:\inetpub\........

I have copies of the old SQL directory and Inetpub directory. After I copy the old directories over osTicket still want to do an upgrade all over again. How do I kill this process??


  • So you upgraded and cannot open old tickets.... I'm really not sure what you mean by that.  Do you mean that you cannot view them, or that you cannot re-open closed tickets?  Or do you mean something else entirely.  For the record "call to a member functiongetPhoneNumber() on a non object in c:\inetpub\......." is an incomplete PHP error.

    If you restored the database, and the old php files there is no upgrade in progress.  So there would be nothing to kill.
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