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I previously tried to upgrade from 1.7.x to 1.9.3 but I could not open old tickets in 1.9.3, only ones I created. I only made one change (require phone number) and it pulled PHP errors: call to a member functiongetPhoneNumber() on a non object in c:\inetpub\........
I have copies of the old SQL directory and Inetpub directory. After I copy the old directories over osTicket still wants to do an upgrade all over again. How do I kill this process??
How do I fix the upgraded osTicket? I have other messages in this forum on the subject but no answers yet.