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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

URL in browser after Closing ticket

When I posting answer and closing ticket then the website is going to ticket lists.

but the UR is for example like this:


so when I try to refresh browser then it opens this last closed ticket instead tickets lists.


  • Please help us to help you by reading and following this thread: Please read before requesting assistance.

    With that being said: what version?  HAve you considered simple clicking on open tickets instead of using a browser refresh?

  • Server Information
    osTicket Version v1.9.3 (bba9ccc)
    Server Software Apache
    PHP Version 5.4.4-14+deb7u11
    MySQL Version 5.5.37
    PHP Extensions
    gdlib Used for image manipulation and PDF printing
    imap Used for email fetching
    xml XML API
    xml-dom Used for HTML email processing
    json Improves performance creating and processing JSON
    gettext Improves performance for non US-English configurations
    mbstring Highly recommended for non western european language content
    phar Highly recommended for plugins and language packs
    PHP Settings
    cgi.fix_pathinfo = 1 "1" is recommended if AJAX is not working

  • I mean When I post a reply and at this same time closing ticket
    then Browser goes to

    but the url is still displayed as:

    so when you try to ticket list then you think

    Oh.. I see tickets list so I try to refresh Browser 

    but then you go back to this closed Ticket 
    because URL in browser is still http://MYURL/tickets.php?id=218#reply

  • I try once again to explain what I mean.
    But now in another way:   I try to ask a question:

    Why after closing ticket 
    URL is


    despite the fact that it displays the contents of

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