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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

I would like to see online chat module for operational support

Good day! 
I would like to see online chat module for operational support. 
Work is as follows: 

1 If an employee is in the system of tickets, but did not open chat, all users can create tickets in the usual way.

2 If an employee is in the system of tickets and opened a chat, then when you click on the "Create Ticket", a pop-up window that provides the employee to write in chat or create a ticket in the usual way. In this case, the chat history is written to the database, so you can then view it. 
Just to make the customer the opportunity to transfer to another employee while preserving history or to organize a group conversation, but do not show a list of users who are chatting.

3 If an employee is in the system of tickets and opened a chat, then when you click on the "Create Ticket", a pop-up window that provides the employee to write in chat or create a ticket in the usual way. In this case, the chat history is written to the database, so you can then view it. 
Just to make the customer the opportunity to transfer to another employee while preserving history or to organize a group conversation, but do not show a list of users who are chatting.

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