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Add a whole organisation in recipient


Are they a way to add an Organisation in recipient of a ticket ?

(without selecting all organisation member's one bye one)

Best regards,


  • We do it by having a generic account for the organization, that has an email address associated with it which is actually a mailing list that goes to everyone in the agency. (allusers@domain.tld)
  • tnx for your answer.

    The problem with this solution :
     - 1 user will can't answer via mail to the ticket (since is personnel mail isn't in recipient)
     - all user have to have the same vue ( administrative vs technique)

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