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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed.

I get this error when I filled out "Fetching Email via IMAP or POP" I put the right Hostname, port number and I selected IMAP.

I do not know what else to do.

THIS IS MY SERVER INFO:
Server Information
osTicket Versionv1.9.3 (bba9ccc)
Server SoftwareApache
PHP Version5.4.32
MySQL Version5.5.37

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