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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] osTicket V1.9.3 Email are not fetching

Under the SETTINGS Tab at the EMAILS Tab, At the EMAIL SETTINGS AND OPTIONS, In the INCOMING EMAIL Section under INCOMING EMAIL under EMAIL FETCHING,  I (✔) Enable and I left blank Fetch on auto-cron.

Then under EMAILS Tab under Email Addresses I selected the SUPPORT EMAIL and updated to my email address and under the IMAP/POP section and SMTP section I entered my hostname, port and etc.  All was saved.

BUT

When I go to test it, my emails do not fetch from the Support email I updated.  I see the email in my regular outlook that the user sent to customer support.  I want the reply from the user to go back to the customer support.  

What do I need to do?

User email customer support through ticket.
Customer support reply to ticket
User reply to customer support but it goes in Customer's Support Microsoft Outlook instead of back to Support Ticket.

I do not want to cut from Microsoft Outlook into Support Ticket to re-reply to User.

Sincerely,

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