osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
The correct way to update/upgrade this system
I have not found a good accurate step by step instruction on how you update this system. I have just set it all up how I like, gotten mostly to grips with how it works. Now I just want to be sure I understand exactly what I need to do when it comes time to updating this.