Hi absolute,this is actually the key feature of osT+ - an osTicket mod we've created (see announcement thread here).You can create customer input forms and each form would have a list of associated help topics so only those are shown in the dropdown box.Furthermore, you can allocate that list of topics to a given department to achieve the functionality you are after. See our tutorial how to set it up here:http://www.esperim.com/ost-plus/ost-plus-configuration-and-fine-tuning.htmlIndividual input forms can be then included on various pages or even websites and all enquiries will be sent to a central admin location. Subsequently they are to responded by relevant staff associated with a given department the ticket is assigned to.You can see more tutorials and download osT+ from our website.Note, osT+ is a modified version of osTicket with extra features added, however independent from development efforts of the osTicket team. It's free to use, no strings attached.Regards,SebastianosT+: easily handle enquiries from multiple business areas with responsive design (osT+ - free osTicket mod)