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[resolved] New email address can't collect messages for a new department
I have recently been asked to work on an existing osticket installation:
The email address is hosted on exchange (Windows Server 2003).
We currently have a working Department and ticket queue, this collects email from support@. (the cron job is set up on the server in /etc/cron)
When I set up the new department and queue I had a few errors, but now osticket doesn't give any errors on the new email address opsqueue@. I can log in to the mailbox via IMAP (or OWA) and see the email (marked as unread) in the mailbox.
However, osticket is not pulling the new email in to the new queue I have set up. Both the new department and new email address are set up in the same way as the working ones.
I have checked in /var/log/httpd/support_error_log (that seems to be where all the error logging is going for osticket), if I enter incorrect information for the email address I see errors, but if I have everything correct, I see no errors, however the mail is still not collected.
Has anyone any suggestions on how to fix this issue? Is there a problem with collecting from multiple IMAP mailboxes? (I did try setting my new address to POP3 temporarily but had no joy, configuration was fine and worked, but wouldn't collect still)
I can look at upgrading to the latest 1.7 branch version tomorrow, but I'm worried that won't fix it.
Thanks for any help