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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Stale Ticket Emails and cronjobs

Hi,

Please can anyone help with this.
We find stale ticket emails are being sent only after logging into OST. We don't have email polling setup instead are using piped emails. Please can someone direct us which php script needs to be setup as a cronjob so that stale ticket emails are sent even when not logged into OST and do we need to set an API key for this.

We are running OST v1.9.2 on a LiteSpeed Webserver.

Thanks.

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