osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Add the ticket ID to the new ticket alert email subject line to prevent gmail "conversationing"
In gmail, completely different ticket's being created are being bundled up in the conversation view so that it confuses staff into thinking it is part of a reply or something. However, if you were to add the ticket ID to the "New Ticket Alert" subject line, it will no longer be bundled up into a conversation with other "New Ticket Alert" emails. They would be separate emails to signify it is an isolated new thing being created.