Sorry about the version: it is actually 1.6 ST (as specified in the ost_config table). Yes: the addition of the CC & BCC fields in 1.6 ST was a bespoke change which I would like to implement in 1.9.3. NOTE: I require both CC and BCC fields.As per my two posts:http://forum.osticket.com/d/discussion//collaborators#latesthttp://forum.osticket.com/d/discussion//collaborators-2#latestit would seem that collaborators won't do what I require. I quote:With reference to my last ticket entitled "Collaborators", ......... it only allowed me to add external collaborators from the
"Search existing users" option, not internal staff users....................... I still want to be able to alert, on an adhoc basis, internal
members of staff with regard to both posts, internal notes and
re-assignments, i.e. being able to set TO, CC & BCC fields is still
very useful as these can be added to on an adhoc basis rather than
having to maintain the collaborators list.Someone called "Peter" added the following to Collaborators (2):...... Collaborators is meant for external users and partners - we're planning
on adding a ticket subscription model for staff to get notifications.
Is the latter functionality available now?Mike