Hi, when I reply to a ticket, after press save changes, screen became white and cannot really safe it. What can cause it? Version is 1.9.4-RC2 And italian translation.Thanks
See here, will be fixed in the next Release Candidate or Stable - whatever comes first:https://github.com/osTicket/osTicket-1.8/issues/1267
ok, it's clear.....i'll wait for new RC or ST .Thank You
Very welcome.
I'm having the same issue. I did the fix as recomended on the bug page,however it removes my buttons "post reply", "reset", & "cancel". Help please!
I'm using the Version is 1.9.4-RC2 English Version.
Did you follow the link to github and read that thread?
Additionally, how did you apply the patch, e.g. replaced the patched files with the new ones, edited existing files or ... ?
I used a text editor first, then I used dreamweaver. Both gave me the same results. And yes I followed the link to the github and read the thread...that is how I knew what code to edit.
You should probably post on the github bug thread that the fix did not work for you then.
Try to view the files in raw mode, download them then and replace the existing files. Just writing this since I had the same problem with a fix some time ago, editing files did not work but replacing them worked, so just try it ;)
Pardon my ignorance...but what do you mean by "Raw" mode? Thank you for your help..I'm desperate here...lol
I think he means use a standard text editor .Last I checked Dreamweaver inserted... lots of <censored> when you hit save.
Sorry, forgot to mention I meant Raw mode at github. You can view the files there just as they are and then just download them in raw mode:https://raw.githubusercontent.com/greezybacon/osTicket-1.8/e2002bd2742ae340a0d88e5c019c47e3250aec27/include/class.forms.phphttps://raw.githubusercontent.com/greezybacon/osTicket-1.8/e2002bd2742ae340a0d88e5c019c47e3250aec27/tickets.phpTo get to the raw mode, just go the merged pull request and have a look at the files their:https://github.com/osTicket/osTicket-1.8/pull/1269/files
Now, above every file in the upper right corner, there is a button "view":4 include/class.forms.phpView
Finally click on it and you will be taken to another page:https://github.com/greezybacon/osTicket-1.8/blob/e2002bd2742ae340a0d88e5c019c47e3250aec27/include/class.forms.phpThere you can select the raw view mode to just see the file - nothing else:2033 lines (1790 sloc) 68.463 kbRawBlameHistory Sorry for splitting the posts, but was not possible to post since it contained too much chars when I tried to pack it into 1 post.
Thank you Chefkeks!! It's fixed ;) I was losing my head over this....your instructions were very clear. Thank you again!!
@[deleted] is pretty awesome. Just saying. :)
@[deleted] In Germany we have a proverb/adage: "Don't hide your light under a bushel!" ;)
I think that I like that.(and by think I mean I have just cross posted that to G+.)