we close the cas in the admin panel but:thanks for your suggestion!best regard,andrep.s. oops, should be (closed) ;-)
@[deleted]08If I remember correctly, this bug has already been discovered and fixed... just can't find it at GitHub right now, but maybe it was only discovered and NOT fixed ... can't remember exactly.
Update - found it:https://github.com/osTicket/osTicket-1.8/pull/1273See also:http://forum.osticket.com/d/discussion//1-9-4-rc2-agent-sets-closed-or-resolved-client-still-sees-ticket-as-open#latest
@[deleted]Thank you !!!