Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. Also saying things like "my website is not working" does not provide us with any symptoms, descriptions, etc of what the actual problem. What's not working about it? Can you provide a screen shot? Is your database running? Have you consulted your PHP error logs, IIS error logs, or MySQL error logs? If you haven't have you enabled errors in osTicket to see whats going on with PHP?Error displaying can be turned on with these directions: http://www.tmib.net/osticket-v19x-frequently-asked-questions-faq#2