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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to add a filter to .qmail and use this in osTicket?

My .qmail-tjati file has the following content:

    |/path/to/osticket/api/pipe.php

And every email sent to tjati@example.com is arriving correctly and instantly in osTicket. This is very fine.

I have a active ticket filter:
Execution order: 1
Filter Status: Active
Target Channel: Any
Filter Rules: Match Any
Addressee (To and Cc) Equal tjati@example.com

Filter Actions
Department: my super department
Auto-assign To: Tjati

Other values are the dfefault ones.

I want that every email sent to tjati@example.com is auto-assigned to me. But currently it looks like no received email is triggering this filter. What can I do? I believe, that the qmail service changes the To-value so I need to readd it or do something different. Any ideas?

OsTicket 1.9.3

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