osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Ticket Filter - Filter Actions - Change status / state
Why I can not set status / state of tickets by using Ticket filtering.
For example I wan to close all tickets via email which starts with :HOWTO:
because Iam make my own HOWTO knowlege base, by sending old HOWTO (saved in my mail box) to the HelpDesk .
And I want imediately close all new tickets.