Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Filter - Filter Actions - Change status / state

Why I can not set status / state of tickets by using Ticket filtering.

For example I wan to close all tickets via email which starts with    :HOWTO:
because Iam make my own HOWTO knowlege base, by sending old HOWTO (saved in my mail box) to the HelpDesk .
And I want imediately close all new tickets.


  • Admin panel -> Manage -> Ticket Filters -> any of your filters -> Status?
  • I'am in http://MYURL/scp/filters.php?a=add
    And I do not see any option to select "Status" / "State" Change option.

    I mean ticket status, but not "Filter Status"
    "Filter Status" is active but I want to close all matched ticket.
  • I'm not talking about Filter Status.
    I'm talking about Status (see image)


  • Server Information
    osTicket Version v1.9.3 (bba9ccc)
    Server Software Apache
    PHP Version 5.4.4-14+deb7u11
    MySQL Version 5.5.37
    PHP Extensions
    gdlib Used for image manipulation and PDF printing
    imap Used for email fetching
    xml XML API
    xml-dom Used for HTML email processing
    json Improves performance creating and processing JSON
    gettext Improves performance for non US-English configurations
    mbstring Highly recommended for non western european language content
    phar Highly recommended for plugins and language packs
    PHP Settings
    cgi.fix_pathinfo = 1 "1" is recommended if AJAX is not working
    Database Usage

    Do you have this o the same or newer osTicket version ?

  • I'm running 1.9.4
  • and all is clear I must to hurry up my website admin to make me a second installation only for test.
This discussion has been closed.