osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Lost the root password - reinstall?
I've OsTicket v1.9.1 installed on a win 2008 r2 server and it works great.
The issue is that I have lost all my notes of the installation which includes the password for the root account so I can't access the mysql database, phpmyadmin or even make a backup of the database..
I did the installation with Xampp and I've tried to reset the root password in Xampp and also via this instructions http://dev.mysql.com/doc/refman/5.0/en/resetting-permissions.html but nothing works.
Is the only solution to do a fresh install?
If I have to, could I just make a new install of OsTicket and then copy over the folders of the database and htdocs?
What should I think of?