Hi dear, sorry for the delay,Ok i have the 1.9.3 stable version, suddenly, contact information are not coming with the ticket.. i checked the form.. it is all marked as required...(i have a list, nationality, gender...etc) i can fill it ok and it forces me as an end user to fill them.. but when comes to staff panel it is gone! no data appears... just blank... it was working fine... don't know why exactly happened this recently... moreover, if created new ticket from the staff panel.. once you add the user, it says in red "Error adding user - try again!" .... if you clicked ok and try again, it says: "Email is assigned to another user" ... when checking users directory... the user is in fact added!!! but again, without contact informationplease help