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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Frequently Asked Questions - Title 'backgroudn'

Please add some background to the Title of selected FAQ

I very often selecting FAQ content and Copy Paste them to another ticket or even email (when clients forget and send email on incorrect email )

So I sometimes Copy too much I mean BODY and TITLE .
So I think it can be much beter visualy separated.



  • Email them links to the FAQs instead?
    Use Canned Responses instead?
  • I can not canned 100 FAQ - it would be a nonsens to use it.

    My FAQ are internal.

    I'am thinking about making then public.

  • osTicket can have public and private FAQs.
    Canned responses are not FAQs... they are canned responses that you can use when answering a ticket.
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