osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Attachments working from admin / not for clients
I have browsed the forum however I haven't seen such a problem so far.
Let me explain my issue.
OsTicket 1.6 installed.
Attachments have been set up.
All file formats accepted.
Directory is 777 under the scp/ folder.
What IS working
As a staff member, I can reply to a ticket with an attachment. The customer can successfully get the attachment directly with the email.
What is NOT working
Clients cannot post any answer with attachments.
So, when they answer directly from their email client (as we have activated POP3 fetching), no attachment is being accepted or visible.
Same situation from OsTicket client area. A link is provided is every email to let the client answer from the osticket platform. Normally, file attachment is offered just after the message field.
From MAC : I can see a Browse button, I can click on it and select the file I want to upload. But, when I try to click on send the message, the file in the attachment field disappeared and the message is not being sent.:confused:
So from client side, no upload possible at all, neither from email client or from client's area.
Does somebody has any suggestion ? I have no error message. That's even more strange.:eek:
I hope to read you soon and thanks for OsTickets which is sincerely a good script.