Hi, I have some tickets listed in bold, others not, in the tickets list (of client or staff sides). I searched onto the forum and I found that it was answered vs not answered (if I understood well). But in reality, I don't find what bold meens because some tickets are bold event if answered or not, et others are not bold , event if answered or not. Sorry for probably stupid question but can I have some precisions please ?Thanks :) Couin