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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Issue in ticket access for agent.

Hello All,

Is there any way to assign multiple department/group to single agent.
Please see the attachment file for my scenario.

Any help would be appreciated.
Thanks in Advance. 

Karniv Patel


  • I am stuck here.
    Please help me.
  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.

    You should be able to assign the group and primary department at Admin panel -> Staff -> STAFFNAME.
    Then you can go to Admin panel -> Staff -> Groups -> GROUPNAME and select which departments they have access to.  If this does not work then you are using a version other than 1.9.3.
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