osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
"I'm an agent - sign in here"
There should be separate settings for registration required/method for end user and staff. Or there should be a separate checkbox which will determine whether or not the agent login is shown.
Registration Required: Require registration and login to create tickets
Registration Method: Public - Anyone can register
This isn't exactly what I want. My setup is linked with AD so I don't want anyone to be able to register. Unfortunately when I change the Registration Method to Private or Disabled, there is no longer a link that says "I'm an agent - sign in here."
This seems like somewhat of a bug and a suggestion.