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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Manager Alerts to Staff Replies

HI All

I'm using v1.9.3. I would like to send an email alert to the department manager when a staff member reply to a clients ticket. I had a look at the "Alerts & Notices" and the "New Message Alert" only applies to incoming messages but not outgoing staff reply. 
Is there a way to do this? 

Any help would be hugely appreciated.
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