Hi,Our mod (fork/whatever you want to call it) was developed to satisfy our specific requirements since osTicket, like any other software package, has its own limitations - despite being great/best piece of CS software. The number of changes we've implemented is quite significant, probably outside of osTicket planned development route and would be supposedly difficult to incorporate into the core version taking into account it's number and current osTicket developments.Instead of keeping it to ourselves, the decision was made to release it freely for the public benefit. To avoid confusion, it's been rebranded as osT+ so it's clear and obvious that it is a modification (fork/whatever) based on the core which I state in each "advertisement" post. Some of the tweaks can be very easily ported to the core should the osTicket team want to add them. For instance, the configurable SLA plans mentioned in this thread, which I'm more than happy to share/submit as stated above.I'm following this forum and some less popular features people ask about are already in osT+, for example this one:http://forum.osticket.com/d/discussion//api-for-osticket-1-9-3osT+ does have extended API:create ticket (in osTicket)add user response (new)add staff response (new)get topic list (new)create new user (new)modify user details (new)get user details (new)I appreciate API is not osTicket team's top priority however we find it necessary so developed and released so anyone can use it if they wanted to. Again, clearly differentiated from osTicket to avoid confusion.osT+ is developed and provided for free - we don't benefit if anyone uses it or not. I thought this forum would be the right place to "advertise" it since it's aligned with the core version of osTicket but with some additional features added.I hope the above makes sense and clarifies the rationale behind osT+ and our intentions. Please do let me know - either here or privately - if you have any other questions which are not "answered" and what the moderator's position is in regards to my further contributions on this forum.Regards,SebastianosT+: centralised hub to easily handle multiple business areas with responsive design (free osTicket mod)