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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now


So is the FAQ that I see in the Admin area available for customers and clients to use, or is it just supposed to be an agent-facing resource? 

The only reason I ask is I don't see anyway for a partner or customer to see the FAQ, which was my intention so that it would cut down on support requests. 


  • You can define if they can see it or not - so it's up to you.

    First, enable the knowledge base:
    Admin Panel -> Settings -> Knowledge Base

    Next, create a FAQ-Category and make it public (category type: public):
    Agent Panel -> Knowledge base -> Categories -> Add new category

    And finally create a new FAQ with type public:
    Agent Panel -> Knowledge base -> FAQ -> "Your FAQ Name" -> Add new FAQ"

    That's it ;)
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