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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

New Ticket Prompted By Phone Call

Hey,
I'm guessing this is not a current feature, just wondering if anyone had looked into it or knew if it were possible. We use SIP VoIP phones. I have a program that will give me an on screen (on my computer) notification of an incoming call. I can even have it search outlook for an existing contact based on the caller ID. I'm wondering if there has been anything written yet that I could use to trigger osTicket to open a new ticket when the call comes in.

Thanks for your input.

Comments

  • hello,
    I wondered if you had any luck founding this feature above ...
  • I'm not aware of anything that will do this.  If your VOIP software can trigger an email or call a URL then you should be able to automate this using the API.
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