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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How to add Sub-department

Hi All,

I have many departments.

For Ex:   IT
                 - Hardware
                 - Software

I think you have already created for help topic (Topic, Parent Topic). Like that i needed for departments.(Department, Parent Department)

Any help?

Thank you.



  • There is no way to do that currently in the ui as Departments are not hierarchical.
    You can make a public department: IT
    and two private departments: IT - Software, IT - Hardware.
    but there is no relationship between the public/private departments.

  • Thank you for your information. I was clarified.
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