Do I have to have my hosting provider where I have my domain hosted update THEIR version first as they are hosting my domain?
I know for example with Wordpress - even though I have that also on their domain - whenever i log into Wordpress itself it allows me to update to the latest version. I'm guessing osticket is not like that?
Thanks again ntozier :-)
That's really two questions.First, even if your hosting provider agrees to update (this time), they probably won't update their version often enough for you. Whether you can install and maintain your own copy is a question for them.Second, unlike Wordpress, this product does not have an internal mechanism to update itself (yet).Jack